Our promise to you
At ACTIER we pride ourselves on providing all of our customers with excellent service, and so we want you to be 100% confident when purchasing from our online store.
We will use all reasonable means to deliver the items you have ordered in excellent condition within the time frame. Should any problems occur we will do our best to rectify the problem and find an outcome that is suitable for you and your needs.
Shipping Information
Your order is typically processed within 1 to 2 business days and then will be shipped out from USA warehouses. Orders will be delivered within 2 to 6 business days (within Continental USA) after shipping out depending on your location. Once the order is shipped out, the tracking number will be emailed to you.
Unfortunately, at this time we do not offer international shipping.
If your order doesn’t arrive on time please contact us immediately, and we will respond as soon as we can. Please include your order number to help us answer as quickly as possible.
Orders & Returns
If your order is not what you had ordered then please contact us immediately, and we will reply to you within 2 business days. Please include your order number to help us answer as quickly as possible.
You don’t need an account to shop online with us, but creating an account will make things much easier for you.
Setting up an account means you can save your details and addresses for a faster checkout, and will give you benefits such as order tracking, regular newsletters, exclusive discounts and special offers.
You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever you prefer.
When you find your chosen ACTIER product, you simply select the ‘Add to Cart’ button on the product page. Once you’re ready to check out, you can do this by left-clicking on the cart visible at the top of the webpage.
Unfortunately we are unable to change an order once it has been sent to us. This includes changing the size, style or color of an item, removing or adding extra products, changing the delivery address or any payment methods.
If you would like to cancel your order, please contact us immediately.
If you don’t find the information you are looking for within the product description please contact us directly, and we will try our best to answer any questions you may have.
All of our products are eligible for return within 30 days of purchase for quality and workmanship reasons. Please contact us with the order number and the issue with the product, and we’ll make sure to make it right for you. You can find our detailed return policy under “Shipping & Return Policy” at the bottom of the webpage.
Payment
We like to give you plenty of payment options, so you can use any of the cards listed on our website. We also take security very seriously indeed, so please feel reassured that your details will be safe with us.
All credit and debit cardholders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
We also accept payments from Stripe and PayPal.
We take your security very seriously indeed, so please feel reassured that your details are safe with us.
All credit and debit cardholders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
Please make sure you type your code into the box when you check out, and select ‘Apply’ to apply it to your order.
Please always check the terms and conditions before using your discount code.
Payment can be declined for a number of reasons. Try checking your card details on your ACTIER account to ensure that the card details such as the start date, card type are correct and your billing address is the same registered to the card.
If the problem persists, try contacting your bank or card issuer.
If you are still experiencing problems please contact us.
Warranty & Exchange
You can receive an exchange or refund if the product is returned within 30 days from the date of purchase due to quality or workmanship issues.
All products have 1-Year warranty protection for products’ material and workmanship related issues.